Trying to solve a problem?
Just have a look at the frequently asked questions. We have sorted them out into a few sections for better clarity.
Frequently Asked Questions
How do I retrieve/change/set my password?
1. To change the current password, you can go to the security center to change it
The steps are as follows
Login to your account - Click Me - Click Security Center - Click Change Account Password - Modify Complete
2. If you forget your password, you have bound your mobile phone number, and your mobile phone number is in normal use, you can go to the login page to modify it
The steps are as follows
Open the APP - Login Page - Click Forgot Password - Modify Completed
3. The bound mobile phone number has become invalid
Send the account nickname, registration location, last login location, binding information, and invalid mobile phone number to the manual customer service, and the customer service staff will verify that the information is correct and will help you reset the password.
How do I level up?
Here's how to level up
1. Post tipping and unlocking schemes are counted in the cumulative consumption
2. Rewarded and unlocked plans will be included in the cumulative income.
You can check the detailed level numerical rules on the My Levels page, and the steps are as follows
1. Login to your account - click on My - click on the level tag to the right of your nickname - check your level
2. Login to your account - click on me - click on my level - view your level
How to deposit and use Ball Coins
1. Ball Currency is a virtual currency exclusively for users to use on the TigerSport sports platform, and Ball Currency can be used to reward high-quality posts and unlock expert programs. It may not be used for any other purpose than that.
2. If you need to deposit Ball Coins, you can deposit the corresponding amount of Ball Coins according to the system prompts on the My - Click on the Amount of Coins under the Nickname - Deposit page.
3. Sign in and complete tasks in the mission center to get the corresponding amount of ball coins.
How do I view the content of the Expert Program?
The Pro plan is mainly divided into free and paid content, and paid content can only be viewed after paying to unlock, which can be viewed in the following ways
1. Enter the match details page and click on the plan to view all the plans for the match.
2. Enter the experts section to view all the solutions released by experts.
3. The content of the free plan can enter the expert section, click on the free option, and you can filter out all the free plans.
How do I apply to become a Platform Expert?
Experts on the application platform can view the application process in My - Expert Qualification, or you can ask online customer service to understand the application process.
Account Services
How do I retrieve/change/set my password?
1. To change the current password, you can go to the security center to change it
The steps are as follows
Login to your account - Click Me - Click Security Center - Click Change Account Password - Modify Complete
2. If you forget your password, you have bound your mobile phone number, and your mobile phone number is in normal use, you can go to the login page to modify it
The steps are as follows
Open the APP - Login Page - Click Forgot Password - Modify Completed
3. The bound mobile phone number has become invalid
Send the account nickname, registration location, last login location, binding information, and invalid mobile phone number to the manual customer service, and the customer service staff will verify that the information is correct and will help you reset the password.
How do I change my bound phone number?
If you change the bound mobile phone number, you can go to the Security Center to modify the bound mobile phone number and the mobile phone number is in normal use
The steps are as follows
1. Login to your account - Click Me - Click Settings - Click Security Center - Click Mobile Number Verification - Modify Completed
2. Login to your account - Click on My - Scroll down to the bottom - Click on Modify Phone - Click on Mobile Number Verification - Edit Completed
Coins
How to deposit and use Ball Coins
1. Ball Currency is a virtual currency exclusively for users to use on the TigerSport sports platform, and Ball Currency can be used to reward high-quality posts and unlock expert programs. It may not be used for any other purpose than that.
2. If you need to deposit Ball Coins, you can deposit the corresponding amount of Ball Coins according to the system prompts on the My - Click on the Amount of Coins under the Nickname - Deposit page.
3. Sign in and complete tasks in the mission center to get the corresponding amount of ball coins.
Does Ball Coins support withdrawals and refunds?
TigerSport sports non-lottery platform, once the ball currency is successfully recharged, can only be used to reward high-quality posts and unlock expert programs, and does not support withdrawals and refunds. Rewards such as coupons obtained by participating in the match can only be used in the designated activity area of the platform and cannot be redeemed.
Matches
Live video stuttering
Here's how you can try it
1. Please check the following network environment to see if the network is unblocked, the network speed requirements for live broadcast are relatively high, theoretically the minimum network speed for you to watch must reach 0.55Mb/s.
2. You can switch the network environment to try, if not, you can go to the live animation to watch it first, and then switch to the live video broadcast to watch it when the network is smooth and stable.
The sound is too quiet
Users can adjust the volume of their viewing devices for a more user-friendly audio-visual experience.
There are so many score matches that I can't see the score of my favorite team?
You can see it in the following ways
1. Use the filter button in the upper right corner of the score page to filter by category.
2. You can collect your favorite football games, follow your favorite teams, and never miss every wonderful game.
Expert
How do I view the content of the Expert Program?
The Pro plan is mainly divided into free and paid content, and paid content can only be viewed after paying to unlock, which can be viewed in the following ways
1. Enter the match details page and click on the plan to view all the plans for the match.
2. Enter the experts section to view all the solutions released by experts.
3. The content of the free plan can enter the expert section, click on the free option, and you can filter out all the free plans.
How do I apply to become a Platform Expert?
Experts on the application platform can view the application process in My - Expert Qualification, or you can ask online customer service to understand the application process.
Why didn't the coin increase in the scheme hit?
The Expert Program is an expert's analysis, interpretation and prediction of the game, not a bet. Coins can only be used to purchase Unlock Specialist Programs and tip posts, and are not used for anything else.
Why didn't I get a refund after purchasing the unsuccessful package refund/first order package refund plan?
Definition of the first order package refund
Normally, if the prediction is inaccurate after the match, the coins will be refunded in time. Sometimes there will be a delay, if the coin has not been refunded within 30 minutes, you can contact customer service for feedback.